Introduction

Welcome to Eloise! These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms.

Use of the Website

  1. Eligibility: You must be at least 18 years old to use our website and make purchases. By using our website, you represent and warrant that you are of legal age.
  2. Account: You may need to create an account to access certain features or make purchases. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  3. Prohibited Activities: You agree not to engage in any unlawful, fraudulent, or harmful activities on our website. This includes, but is not limited to, violating any applicable laws, infringing on intellectual property rights, and transmitting harmful software or content.

Products and Orders

  1. Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions, images, or other content on our website are accurate, complete, reliable, or error-free.
  2. Pricing: All prices are listed in the local currency and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice.
  3. Order Acceptance: Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason. Once your order is accepted, you will receive an order confirmation email.
  4. Payment: We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate.

Shipping and Delivery

  1. Shipping Policy: We will ship products to the address you provide during the checkout process. Shipping costs and estimated delivery times are specified on our website.
  2. Delivery: We are not responsible for delays or failures in delivery due to events beyond our control, such as natural disasters, strikes, or transportation disruptions.
  3. International Shipping: For international orders, you are responsible for any customs duties, taxes, and fees that may apply.

Returns and Refunds

  1. Returns Policy: Please refer to our Returns Policy for detailed information on how to return products and request refunds. (Returns Policy)
  2. Defective Products: If you receive a defective or incorrect item, please contact us within 24 hours of receiving your order for a replacement or refund.

Intellectual Property

  1. Ownership: All content on our website, including text, images, graphics, logos, and designs, is the property of Eloise or its licensors and is protected by intellectual property laws.
  2. Limited License: You are granted a limited, non-exclusive, and revocable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

Limitation of Liability

  1. Disclaimer: Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be error-free or uninterrupted.
  2. Limitation of Liability: To the maximum extent permitted by law, Eloise and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.

Indemnification

You agree to indemnify, defend, and hold harmless Eloise and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of our website or violation of these Terms.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after the posting of revised Terms constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

  • Email: support@eloisesl.com

Thank you for choosing Eloise. We appreciate your business and look forward to serving you.